Delivery & Returns
Postage
We will generally aim to process all orders within 72 hours – if for any reason this isn’t possible we will contact you.Overseas Delivery
Due to customs laws we are unable to send alcohol overseas.
International orders are generally received in less than 21 days, although please allow up to 30 days – Please bear in mind that items are sometimes delayed in customs – which is beyond our control.
There may be customs/tax duty if ordering to outside of the U.K.
The liability for payment of such customs duties rest solely with you or the recipient and we have no control over liability for them.
Delivery to Europe: We are currently unable to send orders to customers in the European Union – This is due to the implementation of the EU’s new General Safety Product Regulation (GSPR). Please accept our apologies.
Missing Parcels
Although not often, parcels can sometimes go missing in the post.
UK Orders – We cannot issue replacement orders until 10 days after your order has been dispatched.
Overseas Orders – We cannot issue replacement orders until 30 days after your order has been dispatched
Please note that we must be notified of a missing order within 30 days of when the order should have arrived (unless communication has been received from us that there has been a delay with dispatching your order)
After this time we cannot replace any orders free of charge.
Returns
We want you to be happy with your order.
If you are not happy with your purchase then please return it to us within 14 days and we will gladly issue a refund for the product price.
PLEASE NOTE THIS WILL NOT INCLUDE POSTAGE.
The original item must be returned in the condition it was received and should not have been used or worn – a covering letter with order number and reason for return should also be included.
Unless deemed faulty the return is at the customers cost.
All returns should be made within 14 days after the day of receipt to:
Royal Navy Museums Shop
HM Naval Base (PP66)
Portsmouth
Hampshire
PO1 3NH
Please keep your proof of postage. This does not affect your statutory rights as a consumer
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
If you require any further help or assistance please email us: shop@royalnavymuseums.org.uk
Damaged Goods
If an item has been damaged in transit you may return them within 7 days for a replacement or a full refund.
We will ask you to return the items(s) to us, retaining proof of purchase, and adequate insurance cover, should the parcel be lost.
Return address:
Royal Navy Museums Shop
PP66
Main Rd
HM Naval Base
Portsmouth
PO1 3NH
Please include your name and order number.
Sustainability
As a museum we are working very hard to reduce our plastic usage and use sustainable products where ever possible, we will also recycle packaging where we can and reuse it from our deliveries.
We are striving to make all of our packaging for our online orders fully sustainable.
If you require any further help or assistance please email us: shop@royalnavymuseums.org.uk